Shipping policy

Welcome to zarellia Shipping Policy. We aim to provide a seamless shopping experience at zarellia.com.

1. Order Processing Time:

  • All orders are processed within 2-3 business days.
  • Processing times may vary due to high demand or special occasions.

2. Estimated Shipping Time:

  • Standard shipping takes approximately 7-15 business days.
  • Shipping times can be affected by holidays or unforeseen circumstances.

3. Shipping Cost:

  • Shipping fees are calculated at checkout based on your location.
  • Promotional periods may offer free shipping on eligible orders.

4. Countries We Ship To:

  • Customers can select their shipping destination during checkout.
  • We are constantly expanding our shipping destinations.

5. Address Details:

  • Ensure your address includes a detailed street name and postal code.
  • Incomplete addresses may result in shipment delays or returns.

6. Factors Affecting Delivery:

  • Delivery may be impacted by pandemics, adverse weather conditions, or customs delays.
  • Remote areas might experience longer delivery times.

7. Tracking Information:

  • Tracking details are provided once your order is shipped.
  • You can track the status of your shipment online.

8. Lost Packages:

  • Contact us if your package is lost in transit.
  • We will work with our shipping partners to resolve issues promptly.

9. Customs and Import Taxes:

  • Customers may be subject to import taxes, duties, and tariffs.
  • The buyer is responsible for paying any additional costs.

10. Shipment Refusal:

  • If a shipment is refused, customers are responsible for any return shipping fees.
  • Please ensure someone is available to receive the package.

11. Delivery Confirmation:

  • You will receive a notification once your package has been delivered.
  • If there are issues, please contact our customer service.

12. Contact Information:

  • If you have any questions about your order, email us at ask@Zarellia.com.
  • Customer service is available during business hours.

13. Return Shipping:

  • In the event of a return, customers are responsible for return costs.
  • Keep all packaging materials and receipts for your reference.

14. Shipping Updates:

  • Stay informed of any shipping policy updates via our homepage.
  • Signed-in members will receive shipping update notifications.

15. Special Shipping Instructions:

  • Specify any special delivery instructions during checkout.
  • We will do our best to meet your requests within standard delivery procedures.